What happens if I can't afford my repayment?
It is important to remember that the cost of your loan will never increase if you meet all of your payment schedules.
We handle repayments for you by setting up direct debits. Unfortunately, if you do happen to dishonour on these your bank may charge you a direct debit dishonour as well as Ferratum. There may also be rescheduling fees involved.
If for some reason you think a direct debit payment will dishonour contact us as soon as possible and we may be able to help or even stop the direct debit from dishonouring. Help us help you.
Our Collections Team are always here to help. If you do get stuck trying to make repayments, please contact them as they are almost always able to work out a plan that is good for you. When it's good for you it's also good for us.
We will never try to make things hard or unfair on you and if we think you will encounter hardship in repaying a loan we won't lend to you in the first place - we don't want to see anyone struggle. However, we do also ask you to assess your own ability to repay the loan before applying.
If you do find yourself struggling to pay us back please contact our Collections Team Monday to Friday, 6AM to 7PM Australian Western Time at firstname.lastname@example.org.