Please do not hesitate to contact us if you would like to chat to a Ferratum representative about your loan or our service.
Monday to Friday: 8am-10pm Australian Eastern Standard Time (AEST).
Saturday and Sunday: 9am-5pm Australian Eastern Standard Time (AEST).
- Phone: 1300 433 772
- Email: Customercare@Ferratum.com.au
- Fax: 08 6314 6613
- Mail: Level 27, 44 St Georges Terrace, Perth, WA 6000
If you are experiencing difficulties in contacting us by telephone, please Request a Callback and one of our dedicated team will call you back as soon as possible.
**EASTER BREAK** - Collections will not be available on Good Friday - 19th April and Easter Monday - 22nd April.
PAYOUTS will also NOT occur on these dates.
Monday to Friday 7am-7pm Australian Western Time.
For more information on how to make a complaint, please see our Feedback and Complaints page.