Contact Us

Unlike many other short term cash lenders, we have a dedicated Customer Service Team on LIVE CHAT 24/7 to answer any queries or questions you may have about our cash loans.  Please do not hesitate to contact us if you would like to chat to a Ferratum representative about your loan or our service. 

General Enquiries

Phone: 1300 433 772.  Available 7am-5pm Australian Western Time. 

Email: customercare@ferratum.com.au

Fax: 08 6314 6613

Mail: 7/8 Welshpool Road, East Victoria Park, Western Australia 6101

Business hours: 24 hours a day, 7 days a week.

If you are experiencing difficulties in contacting us by telephone, please Request a Callback and one of our dedicated team will call you back as soon as possible.

Collections Team

Phone: 1300 433 772

Email: collections@ferratum.com.au

Business hours: 7am-5pm Monday-Friday (Australian Western Time).

Complaints

Phone: 08 9253 0209

Email: complaints@ferratum.com.au

For more information on how to make a complaint, please see our Feedback and Complaints page.