Contact Us

Please do not hesitate to contact us if you would like to chat to a Ferratum representative about your loan or our service. 

General Enquiries

Monday to Friday: 8am-10pm Australian Eastern Standard Time (AEST).

Saturday and Sunday: 9am-5pm Australian Eastern Standard Time (AEST).

If you are experiencing difficulties in contacting us by telephone, please Request a Callback and one of our dedicated team will call you back as soon as possible.


Collections Team

Monday to Friday 7am-7pm Australian Western Time.


Complaints

For more information on how to make a complaint, please see our Feedback and Complaints page.