Contact Us

Please do not hesitate to contact us if you would like to chat to a Ferratum representative about your loan or our service. 

General Enquiries

Monday to Friday: 8am-10pm Australian Eastern Standard Time (AEST).

Saturday and Sunday: 9am-5pm Australian Eastern Standard Time (AEST).

If you are experiencing difficulties in contacting us by telephone, please Request a Callback and one of our dedicated team will call you back as soon as possible.

Collections Team

**EASTER BREAK** - Collections will not be available on Good Friday - 19th April and Easter Monday - 22nd April.

PAYOUTS will also NOT occur on these dates. 

Monday to Friday 7am-7pm Australian Western Time.


For more information on how to make a complaint, please see our Feedback and Complaints page.

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