Unlike many other short term cash lenders, we have a dedicated Customer Service Team on LIVE CHAT 24/7 to answer any queries or questions you may have about our cash loans. Please do not hesitate to contact us if you would like to chat to a Ferratum representative about your loan or our service.
General Enquiries
Phone: 1300 433 772. Available 7am-5pm Australian Western Time.
Email: customercare@ferratum.com.au
Fax: 08 6314 6613
Mail: 7/8 Welshpool Road, East Victoria Park, Western Australia 6101
Business hours: 24 hours a day, 7 days a week.
If you are experiencing difficulties in contacting us by telephone, please Request a Callback and one of our dedicated team will call you back as soon as possible.
Collections Team
Phone: 1300 433 772
Email: collections@ferratum.com.au
Business hours: 7am-5pm Monday-Friday (Australian Western Time).
Complaints
Phone: 08 9253 0209
Email: complaints@ferratum.com.au
For more information on how to make a complaint, please see our Feedback and Complaints page.