Contact Us

Please do not hesitate to contact us if you would like to chat to a Ferratum representative about your loan or our service. 

General Enquiries

Australia Day Hours

You are welcome to apply during the long weekend. Our Customer service team will be unavailable Saturday, January 25th at 5PM to Monday, January 27th at 2PM.

• Phone: 1300 433 772
• Email: Customercare@Ferratum.com.au
• Fax: 08 6314 6613
• Mail: 44 St Georges Terrace, Perth, WA 6000

If you are experiencing difficulties in contacting us by telephone, please Request a Callback and one of our dedicated team will call you back as soon as possible.

Collections Team

Monday to Friday, 6AM - 7PM Australian Western Time at.

• Phone: 1300 433 772
• Email: Collections@Ferratum.com.au

Complaints

For more information on how to make a complaint, please see our Feedback and Complaints page.

• Phone: 02 6145 0126
• Email: Complaints@Ferratum.com.au