Contact Us
Please do not hesitate to contact us if you would like to chat to a Ferratum representative about your loan or our service.
General Enquiries
Monday to Friday: 6am-10pm Australian Eastern Standard Time (AEST).
Saturday and Sunday: 9am-5pm Australian Eastern Standard Time (AEST).
- Phone: 1300 433 772
- Email: Customercare@Ferratum.com.au
- Fax: 08 6314 6613
- Mail: Level 27, 44 St Georges Terrace, Perth, WA 6000
If you are experiencing difficulties in contacting us by telephone, please Request a Callback and one of our dedicated team will call you back as soon as possible.
Collections Team
Monday to Friday 7am-5pm Australian Western Time.
- Phone: 1300 433 772
- Email: Collections@Ferratum.com.au
Complaints
For more information on how to make a complaint, please see our Feedback and Complaints page.
- Phone: 08 9253 0209
- Email: Complaints@Ferratum.com.au