Contact Us


Unlike many other short term cash lenders, we have a dedicated Customer Service Team on LIVE CHAT 24/7 to answer any queries or questions you may have about our cash loans.  Please do not hesitate to contact us if you would like to chat to a Ferratum representative about your loan or our service. 

General Enquiries

Phone: 1300 433 772.  Available 7am-5pm Australian Western Time. 


Fax: 08 6314 6613

Mail: 7/8 Welshpool Road, East Victoria Park, Western Australia 6101

Business hours: 24 hours a day, 7 days a week.

If you are experiencing difficulties in contacting us by telephone, please Request a Callback and one of our dedicated team will call you back as soon as possible.


Collections Team

Phone: 1300 433 772


Business hours: 7am-5pm Monday-Friday (Australian Western Time).



Phone: 08 9253 0209


For more information on how to make a complaint, please see our Feedback and Complaints page.

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