Contact Us

Please do not hesitate to contact us if you would like to chat to a Ferratum representative about your loan or our service. 

General Enquiries

Monday to Friday: 8am-10pm Australian Eastern Standard Time (AEST).

Saturday and Sunday: 9am-5pm Australian Eastern Standard Time (AEST).

• Phone: 1300 433 772
• Email: Customercare@Ferratum.com.au
• Fax: 08 6314 6613
• Mail: Level 27, 44 St Georges Terrace, Perth, WA 6000

If you are experiencing difficulties in contacting us by telephone, please Request a Callback and one of our dedicated team will call you back as soon as possible.

Collections Team

**EASTER BREAK** - Collections will not be available on Good Friday - 19th April and Easter Monday - 22nd April.

PAYOUTS will also NOT occur on these dates. 

Monday to Friday 7am-7pm Australian Western Time.

• Phone: 1300 433 772
• Email: Collections@Ferratum.com.au

Complaints

For more information on how to make a complaint, please see our Feedback and Complaints page.

• Phone: 08 9253 0209
• Email: Complaints@Ferratum.com.au