Contact Us

Please do not hesitate to contact us if you would like to chat to a Ferratum representative about your loan or our service.

Our Hours of Operation

We are available to serve you Monday to Friday between the hours of 8am-10pm AEDT. Saturday and Sunday between the hours of 9am-5pm AEDT.

General Enquiries

• Phone: 1300 433 772
• Email: Customercare@Ferratum.com.au
• Fax: 08 6314 6613
• Mail: 44 St Georges Terrace, Perth, WA 6000

If you are experiencing difficulties in contacting us by telephone, please Request a Callback and one of our dedicated team will call you back as soon as possible.

Collections Team

Monday to Friday, 6am-7pm AEDT.

• Phone: 1300 433 772
• Email: Collections@Ferratum.com.au

Complaints

For more information on how to make a complaint, please see our Feedback and Complaints page.

• Phone: 02 6145 0126
• Email: Complaints@Ferratum.com.au